Privacy Policy

DolEx® Dollar Express, Inc.
PRIVACY STATEMENT

Effective Date: May 15, 2011

DolEx Dollar Express, Inc. (the “Company”) is a Money Services Business regulated by federal and state laws.  This Privacy Statement describes how the Company collects and uses your non-public personal information ("Information"). It applies only to consumers with a United States mailing address or who access the Company’s services within the United States. 

INFORMATION WE COLLECT

The Company collects Information about you from a variety of sources including those listed below. You consent to the Company’s collection, transfer and storage of Information by electronic or physical means, and through computers or other transfer or storage devices in the United States and elsewhere when you supply Information.

  • We collect Information you supply when: (a) you ask us directly, or through our affiliates or Agents, to send or receive money on your behalf, or to provide other goods or services; (b) you submit Information on applications or other forms to us, our Agents or our affiliates; or (c) you otherwise submit Information to us, our Agents, our affiliates or others;
  • We collect Information about your transactions with us, our affiliates or others; and
  • We may collect Information about you from a variety of third party or public sources such as our business clients, government agencies and consumer reporting agencies and other suppliers of information.

INFORMATION WE DISCLOSE

Subject (in certain cases) to your opt-out selections (or opt-in selection with respect to California consumers, as described below) or as otherwise permitted by law, we may disclose the Information we collect in the paragraphs titled, "INFORMATION WE COLLECT" to our affiliates and to unaffiliated third parties as described below.

  • We may disclose Information about current and former consumers and customers to the following types of third parties:
    1. Financial service providers such as the Company’s Agents that offer our services; 
    2. Banks and credit card companies,
    3. Government agencies; and
    4. As permitted or required by law.
  • We may also disclose Information to companies that perform marketing services for us or other financial institutions with whom we have joint marketing arrangements.

CONFIDENTIALITY AND SECURITY

We have undertaken commercially reasonable efforts to apply and maintain physical, electronic and procedural safeguards to guard your Information. We also endeavor to restrict Information access to our employees, Agents and representatives that need to know it. Despite our efforts, and as has been widely publicized, third parties may unlawfully intercept or access your transmissions to us or may wrongly instruct you to disclose Information to them while posing as the Company.

OPT OUT RIGHT (CALIFORNIA CONSUMERS)

If you prefer that we not disclose certain of your Information to nonaffiliated third parties, you may opt out of those disclosures. If you wish to opt out of disclosures of Information to nonaffiliated third parties, (1) call the customer service number listed below to instruct us not to share your Information; or (2) contact us by mail at the address listed below. Some third party (nonaffiliated) disclosures are not subject to an opt-out choice. These include, among others, disclosures necessary to effect, administer or enforce a transaction you request; disclosures to our authorized service providers (including the Company’s Agents); disclosures permitted or required by law or disclosures to prevent fraud or other illegal activities. The Company maintains your opt-out choices and transaction history for a fixed time period. If you do not perform another transaction during the fixed time period, your Information, as well as your opt-out choice will be removed.

CALIFORNIA CONSUMERS

The Company will only disclose Information about consumers with a California mailing address to unaffiliated third parties with your written authorization, unless otherwise permitted by applicable law. California disclosures that are permitted by law without written authorization include, among others, disclosures necessary to effect, administer or enforce a transaction you request; disclosures to our authorized service providers (including the Company’s Agents); disclosures permitted or required by law or disclosures to prevent fraud or other illegal activities. California consumers should contact us at:  700 Highlander Blvd. Suite 450 Arlington Texas, 76015 for instructions on how to deliver their authorizations.

TEXAS CONSUMERS

Complaints concerning the sale of checks or money transmission activities should be directed to: DolEx Dollar Express, Inc.  700 Highlander Blvd. Suite 450 Arlington Texas, 76015.  After first contacting the Company, if you still have an unresolved complaint regarding the company's the sale of checks or money transmission activity, please direct your complaint to:
In Person or U.S. mail: TEXAS DEPARTMENT OF BANKING
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705
Telephone Number: 1-877-276-5554 (Toll Free)
Fax Number: 1-512-475-1313
E-Mail Address: consumer.complaints@banking.state.tx.us
Website Address: www.banking.state.tx.us

CHANGES

The Company reserves the right to modify this Privacy Statement, at any time without prior notice. You can get updated Privacy Statements by calling us at the telephone number listed below. We urge you to review this Privacy Statement frequently to obtain the current version. You may change your choices at any time.
This Privacy Statement was last amended on May 15, 2016

CONTACT US

Please contact us by email at privacy@dolex.com if you have questions about our privacy practices or Information we maintain about you. We also accept questions by regular mail and by telephone at the locations identified below:

BY MAIL:
DolEx Dollar Express, Inc.
700 Highlander Blvd. Suite 450
Arlington Texas, 76015


BY TELEPHONE:
1-678-407-7024