Compliance Division

PROTECT YOURSELF

Avoiding Money Transfer Fraud

Companies that offer money transfers deliver a useful service, however, money transfer fraud, or wire transfer fraud, occurs when scammers convince consumers to send them money and then do not deliver goods services or value promised. According to the Washington State office of the Attorney General, U.S. Consumers lose millions of dollars each year due to money transfer, or wire transfer, scams.

To read more, click here: http://www.consumerfinance.gov/

 

Click to Read More: NO Caiga en su ¡TRAMPA!

Because of its money transfer activities, the Financial Crimes Enforcement Network (“FinCEN”) classifies DolEx® as both a Financial Institution and a Money Services Business (“MSB”). Among many other requirements, FinCEN mandates that DolEx develop and adopt a risk-based, anti-money laundering (“AML”) compliance program.

DolEx complies with these requirements by implementing policies, procedures and controls whose sole focus is to ensure that all company activities are conducted in strict compliance with all obligations imposed by federal and state regulations. Our Anti-money laundering and Bank Secrecy Act Compliance Department is equipped with knowledgeable and resourceful individuals who are authorized to exercise independent judgment in protecting the Company against misuse by unscrupulous persons. For us, anti-money laundering and Bank Secrecy Act (“BSA”) compliance is paramount.

DolEx is registered with FinCEN and is licensed in multiple states. Its compliance program includes an effective client identification program, a robust training program for staff and agents, automated tools that facilitate transaction monitoring, detection and reporting, and a system that continuously monitors and assesses risks.

DolEx’s compliance program continually receives praise from independent reviewers and regulators. We are committed to remain in the forefront of anti-money laundering compliance in the money transfer industry.

Useful Links:
Bank Secrecy Act Requirements for MSBs
U.S. Treasury - Office of Foreign Assets Control
Suspicious Activity Reports

MASSACHUSETTS

Foreign Money Transmitter
(License # FT110909-113 et al.)
    Division of Bank & Loan Agencies
1000 Washington Street, 10th Floor
Boston, MA 02118
Check Seller
(License # CS0112)
   
     

NEW YORK

NOTICE to our New York Customers

DolEx® is licensed as a money transmitter by the New York State Department of Financial Services.

 

TEXAS

NOTICE to our TEXAS Customers

If you have a complaint, first contact the consumer assistance division of DolEx Dollar Express, Inc. at 1.800.892.0210; if you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov

Si tiene una queja, contacte primero al departamento de servicio al cliente de DolEx Dollar Express, Inc. llamando al 1.800.892.0210; si sigue con cualquier queja sin resolver sobre las actividades de envíos o tipo de cambio, por favor dirija su queja al: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (sin costo), www.dob.texas.gov

Texas Consumer Notice

Notice of Fraud-Induced Wire Transfer - Protect Yourself from Fraud!

 

PUERTO RICO

Puerto Rico customers click here for information about abandoned or unclaimed money and other liquid assets.

Clientes de Puerto Rico presione aquí para información sobre Dinero y Otros Bienes Líquidos Abandonados o No Reclamados

DolEx Dollar Express, Inc. BBB Business ReviewDolEx Dollar Express, Inc. Money Services Business Association